Privacy Policy

Effective Date: August 31, 2026

TW Floors respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit twfloorsct.com, submit a form, or otherwise contact us through the website.

Information We Collect

Information You Provide

When you submit a contact or project inquiry form, we may collect information such as:

  • Your first and last name

  • Email address

  • Phone number

  • Project location

  • Project type

  • Details you provide about your project

Please do not submit sensitive personal information through our website forms.

Information Collected Automatically

When you visit the website, certain technical and usage information may be collected automatically, including:

  • IP address

  • Browser, device, and network information

  • Pages visited

  • Referring website or source

  • Clicks, scrolling, and other interactions

  • Dates and times of visits

This information helps us understand how visitors use the website and improve its content and performance.

How We Use Information

We may use the information collected through the website to:

  • Respond to inquiries

  • Discuss potential flooring projects

  • Schedule consultations or estimates

  • Provide information about our services

  • Maintain and improve the website

  • Understand website traffic and performance

  • Protect the website from spam, fraud, or misuse

  • Comply with applicable legal obligations

Cookies and Analytics

This website is hosted by Squarespace. Squarespace may use cookies and similar technologies that are necessary for the website to function and that help provide website analytics.

Analytics information may include browser, device, network, IP address, pages visited, referring sources, clicks, scrolling, and timestamps. We use this information to understand website traffic and improve the visitor experience.

Depending on the website’s cookie settings, visitors may be given the option to accept, decline, or manage non-essential cookies.

How Information Is Shared

We may share information with service providers that help us operate the website and communicate with potential clients, including:

  • Squarespace, our website hosting and analytics provider

  • Google services used for search performance and website visibility

  • Email and communication providers

  • Other service providers used to operate or protect the website

These providers may process information according to their own privacy policies.

TW Floors does not sell or rent personal information. We may disclose information when required by law, to protect our rights or safety, or to investigate fraud, misuse, or security concerns.

Third-Party Links and Services

The website may include links to third-party websites or services, such as Instagram. When you follow a third-party link, that service’s privacy practices apply. TW Floors is not responsible for the privacy practices or content of third-party websites.

If additional analytics or advertising technologies are added to the website in the future, this Privacy Policy may be updated accordingly.

Data Retention

We retain information only for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

Your Choices

You may choose not to submit information through the website. However, certain information may be necessary for us to respond to a project inquiry.

You may contact us to request access to, correction of, or deletion of personal information you have submitted through the website. We may need to verify your identity before completing a request, and certain information may be retained when required for legal or legitimate business purposes.

You can also manage cookies through your browser settings and, when available, through the website’s cookie preferences.

Children’s Privacy

This website is not directed to children under 13, and TW Floors does not knowingly collect personal information from children under 13.

Data Security

We use reasonable administrative and technical measures intended to protect information submitted through the website. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to the website, our services, or applicable requirements. The updated effective date will appear at the top of this page.

Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

TW Floors
Email: trueway.nm@outlook.com
Phone: (475) 282-5591
Website: twfloorsct.com